Bryan Paul Sullo

Posts Tagged ‘life’

To a Year Without Fear

In Character Development on 31 December 2013 at 8:58 am

My life, in 2013, has been a series of frightening experiences. The year began with the worst experience of my professional career. Mid-way through the year, my wife and I had twins. Scariest of all, I grew a beard.

Staring down the barrel of 2014, I can say I’m a lot more confident than I was a year ago. That’s because, in the midst of my work crisis, I came up with a one-word mantra that has changed my outlook on life:

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Extrapolation of a Trite Phrase

In Life in General on 15 November 2013 at 2:08 pm

Customer services
In the wake of the events of my previous post, I came up with the following maxim. It’s the corollary to, “You get what you pay for.”

You keep getting what you keep paying for.

In this world of crappy customer service, products that don’t deliver, and service people who don’t show up when they say, it’s no one’s fault but your own. That’s right, it’s your fault that Comcast/Verizon/walmart/target/your plumber/the mcdonald’s drive-thru/insert-bad-experience-here dissatisfy you time after time. You keep paying them!

And they know it. Read the rest of this entry »